We are the last stop for Mrs. Smith when her kitchen is burning…there ain’t no 9-1-2. ~Chief Alan Brunacini, Phoenix Fire Dept. In doing this, we forget that the general public — or “Mrs.
Smith” far and wide. Edwards Deming : A good firefighter knows how. -Chief Alan V. Brunacini. Be kind, show compassion. In honor of Alan Brunacini, MU FRTI is making this class from 2009 available to the public. Alan Arkin I used to watch the world as if it was a performance and I would realize that certain things that people did moved me, and certain things didn't move me, and I tried to analyze, even at that age, six and seven and eight, why I was moved by certain things they did. Every firefighter, from Cantwell to the lowliest trainee, can talk about "Mrs. Smith," the prototypical Phoenix resident that Brunacini called on them to serve. Be kind, show compassion. Bruno’s primary focus was firefighter safety. A tribute to the late Alan Brunacini from those who worked with him.
In lieu of flowers, the family asks that donations be made to the Arizona Burn Center or the ASPCA.
I was instantly drawn in by a poignant video of the late Chief Alan V. Brunacini discussing the importance of being well. Survive. Be nice. Smith “— the name he chose to represent any fire-department customer. Treat Mrs. Smith with respect, he said. (ret.) ~W. When a volunteer fire department thinks about customer service, often the only customers we consider are the ones buying raffle tickets or pancakes at our yearly fundraisers. ~Mission Statement; Phoenix Fire Department : There is no substitute for knowledge. Brunacini’s ode to Mrs. Smith, the book Essentials of Fire Department Customer Service, is widely used among the firefighting community. Smith” is synonymous with “customer” and Chief Bruno reminded all of us that we need to take care of Mrs. Smith. A major focus will be directed to the practical opportunities and details connected to actually serving a community on an on-going basis. ... Chief Brunacini was an organ donor, and his tissue will be used to benefit burn victims and others requiring reconstructive surgery. For those in the fire service, the term “Mrs. Prevent harm. Smith,” as Chief Alan V. Brunacini would put it — are our everyday customers. Treat Mrs. Smith with respect, he said. Gordon Sweetnam, deputy chief of the Calgary, Alberta, Fire Department, said Brunacini’s work in this area would be one of his legacies. Be kind, show compassion. He was a dedicated advocate for “Mrs. Today, fire departments regularly talk about how they serve their customers, but if you’ve been in the fire service for a while, you remember the debate this concept initially provoked. Treat Mrs. Smith with respect, he said. Second only to that, he told his firefighters, take gentle care of our citizens. Perhaps the most well-known example is Alan Brunacini embracing the concept of customer service and spreading the message of “Mrs.